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Privacy Policy

SaathiShift — Privacy Policy (Pilot)

 

  • Who we are
    SaathiShift connects families and independent companions for non‑medical companionship. This policy explains what we collect, why, sharing, retention, security, and your choices. It applies to our website, WhatsApp/email operations, and booking flows.

     

  • Data we collect

    Identity/contact: names, phones, emails, addresses, emergency contacts. Preferences: schedules, language/gender preferences, service scope, locality. Visit data: arrival/mid/departure timestamps, arrival selfie decision, structured wellness observations (mood, sleep mentions, appetite, mobility notes), activities, optional photos (with consent), incident logs. Verification: consent artifacts, Aadhaar Offline eKYC signature validation result (not the Aadhaar number), reference notes, OTP logs. Technical: device/IP/metadata for security/fraud control. Optional: Enhanced Verification results with explicit, separate consent.

     

  • How we use data

    Deliver service: matching, scheduling, safety check‑ins, payment at check‑in approval, visit summaries, weekly reports. Safety/compliance: audit trails and incident records. Support/Improvement: respond to issues; with consent, use anonymized aggregates to improve. Billing: authorize/capture payments at arrival check‑in approval; reconcile invoices.

     

  • Lawful bases and consent

    Contractual necessity: to run visits and communicate with authorized family contacts. Legitimate interests: safety/audit/troubleshooting. Consent: WhatsApp/email updates, optional photos, Enhanced Verification. Withdraw consent any time (service impact may occur).

     

  • Sharing

    With assigned companions (minimum necessary). With processors: background‑screening vendors (if chosen), messaging services (e.g., WhatsApp), email/SMS providers, payment processors, cloud/hosting, support tooling.

    With authorities if legally required or to protect safety/rights. No sale of personal data; no third‑party advertising use.

     

  • WhatsApp and third parties

    Operational messaging occurs via WhatsApp; WhatsApp’s own privacy terms apply. We minimize sensitive detail in chat and store structured reports on our systems.

     

  • Retention

    Verification artifacts: [12–24 months] from onboarding or last activity. Visit logs/summaries: [12 months] from visit unless deletion is requested (subject to legal holds). Billing/transactions: as per Indian tax/accounting laws. After retention, data is deleted/anonymized unless a legal hold applies.

     

  • Security

    Role‑based access; least privilege; encryption in transit (and at rest where supported); admin audit logging; security incident playbooks.

     

  • Your rights

    Access, correction, deletion, consent withdrawal, and opt‑out of non‑essential messaging. Contact hello@saathishift.com with your relationship and request.

     

  • Children’s data

    Service is arranged by adults; elder notes are kept for coordination with the responsible adult’s consent.

     

  • International transfers

    If vendors store/process data outside India, we use reputable providers and safeguards; details on request.

     

  • Changes

    We may update this policy and post an effective date; material changes will be notified on site and/or via email.

     

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